Privacy Policy – Velvet Spin Casino

Velvet Spin Casino treats personal information as a core business responsibility. The privacy of every player remains a priority. This policy explains what data we collect, how it is used, and the methods applied to keep it secure. By accessing our services, you acknowledge the practices described here.

We manage all data in compliance with applicable laws and operational requirements. This includes compliance with regional privacy directives and industry security standards. Every stage of the process, from collection to deletion, follows controlled procedures.

Information We Collect

We gather information directly from you and through automated systems while you use our website.

Personal Data

Account registration: We ask for your name, date of birth, contact details, and country of residence.
Identity verification: We may request proof of age and address to comply with legal requirements.
Payment-related data: Deposit and withdrawal requests require payment method details. Financial processing is handled by approved third-party payment providers.
Direct communication: Emails, live chat, and contact forms supply us with information you choose to send.

We store only the data needed to provide and manage your account. Any unnecessary information is removed from our systems.

Non-Personal Data

Device details: Browser type, operating system, and IP address.
Usage statistics: Page visits, clicks, and interaction times.
Traffic sources: Information about how you arrived at our website.

These records help us operate the platform efficiently and maintain technical stability.

Purpose of Data Use

The data we collect is applied to multiple business functions.

Account creation and service delivery.
Compliance with legal and regulatory obligations.
Transaction processing through secure channels.
Fraud detection and prevention of unauthorised account activity.
Technical support and customer communication.
Analysis of site usage for service improvement.

Every use case is assessed for necessity and relevance. Data is never applied beyond the scope described in this policy.

Data Retention

We keep data only as long as needed for operational, legal, or regulatory reasons. Once the retention period ends, the information is deleted or anonymised.

If you want to update or remove your personal details, contact our support team by email. Certain records, such as transaction histories, may be retained if law or financial regulations require it.

Responsible Gaming Data

Velvet Spin Casino supports responsible gambling practices. We record self-exclusion requests, deposit limit settings, and time-out preferences to apply your chosen controls. These measures help maintain safe play and prevent excessive gambling.

This information is stored securely and only used to apply the responsible gaming tools you select.

Mobile Compatibility Data

The site works on all major browsers for desktop, tablet, and mobile. Access from mobile devices generates the same data types as desktop access. We use this information to maintain consistent functionality across platforms.

Customer Support Records

Any interaction with our support team via live chat, email, or contact form may be recorded for training, quality checks, and dispute resolution. These records are stored for a defined period and then removed.

Security and Data Protection

Velvet Spin Casino applies encryption technologies to protect personal and financial information. Secure servers, firewalls, and intrusion monitoring systems form part of our technical framework. Access to data is restricted to authorised personnel only.

The platform uses a certified random number generator for all games. Independent audits confirm fairness and operational integrity.

We do not sell personal data. Information may be shared with:

Licensed payment processors for deposits and withdrawals.
Verification providers for identity and age confirmation.
Legal authorities when required by law.
IT service providers for technical operations.

All third parties are bound by confidentiality and security agreements. This protects your information during any necessary transfer.

Our partnerships are reviewed regularly to confirm ongoing compliance.

International Data Transfers

When data is transferred outside your country of residence, protective measures are applied to meet privacy law requirements. This may include contractual clauses and secure transfer protocols.

Policy Updates

We may update this Privacy Policy to match changes in regulations, technology, or operational processes. The date of the latest update appears at the top of this page. Continued use of our services after an update means you accept the revised policy.

Contact Information

For any privacy-related questions, data access requests, or complaints, use the following contact:

Email: [email protected]
Support Chat: Available in the account area
Postal Address: Provided upon request

We review all privacy inquiries and respond within a reasonable time frame.